Only what is needed
Collect only the information needed to answer enquiries and provide agreed services.
Privacy • data protection
How we look after personal information.
This notice explains what personal information Dyslexia Clarity may collect, why it is used, who it may be shared with, and the choices and rights available to you.
Privacy at a glance
The principles behind how personal information should be handled.
Clear reasons
Each use of personal information must have a documented lawful basis.
Protected and limited
Sensitive information needs extra care, limited access and appropriate safeguards.
Who is responsible
Dyslexia Clarity is the data controller
The controller decides why and how personal information is used. Before publication, add the legal name or trading status, postal address, privacy email and ICO registration number if one is required.
Add contact detailsConfirm ICO statusAdd review date
This notice covers website enquiries and assessment services. Check it against the actual forms, software, suppliers and working practices before launch.
Information we may collect
Information may come from you, the person being assessed or, where authorised, from a parent, carer, education provider or other professional.
Enquiries and contact
Names, contact details, your relationship to the person being assessed and the information included in your message.
Assessment and service records
Appointment details, learning history, notes, test results, reports, communications, billing and payment records.
Website and technical information
IP address, browser or device information, security logs, cookie choices and analytics information if those tools are enabled.
Why information is used
Dyslexia Clarity must record the correct lawful basis for each purpose before information is collected.
Enquiries and bookings
To respond and take steps you request before a contract, or to manage an agreed service.
Assessment services
To provide the service. Confirm the Article 6 basis and any Article 9 condition needed for sensitive data.
Business and legal duties
For accounts, security, record-keeping and legal claims where a legal obligation or legitimate interest applies.
Optional updates
For marketing only where permitted, with consent where required and a simple way to opt out.
Sensitive information and information about children
Dyslexia assessment may involve health, educational and other sensitive information. Extra protections apply.
- Collect and keep only information that is necessary
- Confirm and document the Article 9 special-category condition before launch
- Explain privacy in clear, age-appropriate language
- Involve a parent or carer when appropriate while respecting the individual’s rights
- Share for safeguarding only where it is lawful, necessary and proportionate
Sharing, transfers and security
Be specific about actual suppliers and sharing arrangements before publication.
Who information may be shared with
IT, email, booking or payment providers; professional advisers; and, where authorised, education or workplace contacts. Information may also be shared where the law or safeguarding duties require it.
International transfers
List any provider that stores information outside the UK, the destination and the safeguard used for the transfer.
Keeping information secure
Confirm the safeguards actually used, such as access controls, multi-factor authentication, encryption, backups and secure disposal.
How long information is kept
Publish exact periods or clear criteria, and keep an internal retention schedule.
Enquiries
[Confirm period] for enquiries that do not lead to an assessment.
Assessment records
[Confirm period] based on professional, insurance and legal requirements.
Financial records
[Confirm period] in line with tax and accounting duties.
Marketing preferences
Until consent is withdrawn or no longer needed; keep an opt-out record where necessary.
Your data protection rights
Rights depend on the circumstances and lawful basis, and some are not absolute. You can ask to:
- Access your personal information and receive a copy
- Correct inaccurate or incomplete information
- Erase, restrict or receive a portable copy where the law allows
- Object, including to direct marketing, and withdraw consent at any time
- Make a data protection complaint and receive a clear response
Cookies, questions and complaints
You should always know how to reach us
Strictly necessary technologies may be used to operate and protect the site. Optional analytics or marketing technologies should only be used where permitted and with consent when required. Before launch, list each tool, provider, purpose and duration.
Add a direct privacy-complaint method before publication. People can also complain to the ICO.
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